Casos Prácticos | Danfoss

SITUATION

Danfoss runs a bi-annual employee survey to measure employee satisfaction at a high level.
In 2016, senior managers wanted to add a new style of survey to identify and address specific employee issues faster and more effectively.
The new survey needed to be engaging, easy and fast to complete, and provide transparent and highly actionable results.

The company selected Questback’s Enterprise Feedback Platform to create an innovative approach to collecting employee feedback.
The new, interactive ‘HY-Five’ surveys, which only take five minutes to complete, feature a mix of closed and open questions linked to a simple five-point visual scale.
Free text fields allow employees to expand on their views.
Respondents also see a real-time summary of the survey results when they are finished.

The survey yielded a 77% response rate, 98% approval rating and 1,751 open text comments.
Managers can now understand the real meaning of specific feedback at a local level.
Employee problems can now be identified and addressed quickly and easily.
25% increase in programs and activities based on feedback.
Results can be seen and analysed in near-real time via online dashboards.
Automation of text comments to accelerate analysis and action.