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Customer Engagement
Surveys
Employee Engagement
Market Research
Data & Evaluation

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Questback
Stine Fjell
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Frank Møllerop
Carol Lee Andersen
Paul Barnes
Matti Heikkonen
Darren Bosik
Is Employee Insight Less Valuable than Customer Insight?

Is Employee Insight Less Valuable than Customer Insight?

Publicado 10.03.2017 Alex Wilke

Surveys Employee Engagement

Most firms today place customer insight above employee insight. What can HR learn from the world of customer engagement to enhance employee insight strategies?

Lee Más
The 7 Stages of the Employee Lifecycle and Why They Matter

The 7 Stages of the Employee Lifecycle and Why They Matter

Publicado 07.03.2017 Stine Fjell

Employee Engagement

The employee lifecycle has 7 distinct stages, each of which provides the opportunity to collect feedback, gain insight and improve performance.

Lee Más
Leading The Lead Developer to Success when Creating Enterprise Technology Solutions

Leading The Lead Developer to Success when Creating Enterprise Technology Solutions

Publicado 03.03.2017 Anjuan Simmons

Employee Engagement

It is a known truth that the success of any project, technical or otherwise, lies in its implementation. The translation from idea into reality is a crucial phase; one that…

Lee Más
The Winning Triangle: Benefits of Connecting Customer and Employee Feedback Systems with Business Metrics

The Winning Triangle: Benefits of Connecting Customer and Employee Feedback Systems with Business Metrics

Publicado 28.02.2017 Frank Møllerop

Data & Evaluation

The Winning Triangle demonstrates the power of creating an integrated feedback system combining employee and customer feedback with business metrics

Lee Más
How to Evolve Your Employee Feedback From Tactical to Strategic

How to Evolve Your Employee Feedback From Tactical to Strategic

Publicado 23.02.2017 Carol Lee Andersen

Employee Engagement

How to create a 3-year plan that will help organizations maximize the gains from managing and using employee feedback by achieving foresight-driven feedback

Lee Más
5 Worst Customer Survey Questions

5 Worst Customer Survey Questions

Publicado 20.02.2017 Questback

Surveys

To get better insights and make your surveys a better experience for your customers, steer away from asking these 5 questions.

Lee Más
What Your Customers Really Want You to Know

What Your Customers Really Want You to Know

Publicado 16.02.2017 Questback

Customer Engagement

The larger your company gets, the more you need to focus on listening to your customers. Read what your customers would like you to know.

Lee Más
3 Simple Steps to Listen to the Voice of Business for Busy Managers

3 Simple Steps to Listen to the Voice of Business for Busy Managers

Publicado 14.02.2017 Questback

Data & Evaluation

Giving managers insight and access to Voice of Business data can drive better business performance. Learn how to unsilo your data and empower your managers.

Lee Más
Creating a Modern Approach to Customer Experience Management

Creating a Modern Approach to Customer Experience Management

Publicado 10.02.2017 Questback

Customer Engagement

Customer experience is the benchmark of business success today — above customer service, and above the value of the product. But what is customer experience?

Lee Más
Are Surveys Worth It for Startups?

Are Surveys Worth It for Startups?

Publicado 30.01.2017 Questback

Market Research

Market research is critical for any business – but especially for fast-growing, nimble startups.

Lee Más
Why Do Companies that Manage Feedback Get Ahead?

Why Do Companies that Manage Feedback Get Ahead?

Publicado 20.01.2017 Questback

Market Research Data & Evaluation

Gathering feedback from your customers and acting on their insight helps drive your organization’s success

Lee Más
7 Ways to Lead Your HR Team to Success

7 Ways to Lead Your HR Team to Success

Publicado 19.01.2017 Questback

Employee Engagement

7 ways for HR Managers to lead their HR team to success.

Lee Más
5 Tips to Improve Customer Satisfaction Online

5 Tips to Improve Customer Satisfaction Online

Publicado 16.01.2017 Questback

Customer Engagement

To get the most out of your online customer satisfaction surveys and actually improve customer satisfaction in the process, follow these five tips.

Lee Más
The Three Keys to Enterprise Feedback Management Success

The Three Keys to Enterprise Feedback Management Success

Publicado 12.01.2017 Questback

Surveys Data & Evaluation

Here are three keys to enterprise feedback management success.

Lee Más
How To Maximize Your Enterprise Feedback Management in 4 Simple Steps

How To Maximize Your Enterprise Feedback Management in 4 Simple Steps

Publicado 09.01.2017 Questback

Surveys Data & Evaluation

Are you making the most of your enterprise feedback management system? Learn how integration can make all the difference.

Lee Más
Strategies to Drive Better Customer Engagement

Strategies to Drive Better Customer Engagement

Publicado 03.01.2017 Questback

Customer Engagement

Positive customer engagement isn’t just good for your bottom line. It’s good for customer loyalty and your long-term revenue growth. Here are multiple strategies you can use to drive better customer engagement.

Lee Más
The Keys to Asking the Right Questions in Customer Surveys

The Keys to Asking the Right Questions in Customer Surveys

Publicado 29.12.2016 Questback

Surveys Customer Engagement

In today’s socially connected, information-heavy world, businesses can get ahead by gathering insightful customer feedback. Getting that insight starts with asking the right questions in your customer surveys.

Lee Más
Your Surprising Superpower: Customer Complaints

Your Surprising Superpower: Customer Complaints

Publicado 27.12.2016 Questback

Customer Engagement

Questback announces partnership with John Lewis that will deploy its employee engagement feedback and employee insight technology to improve their organizational effectiveness.

Lee Más
3 Steps to Achieving the Best Customer Experience

3 Steps to Achieving the Best Customer Experience

Publicado 22.12.2016 Questback

Customer Engagement

Customer experience is a priority for most organizations, yet most struggle to realize the full potential of their efforts. Follow these 3 steps in order to deliver the best customer experience.

Lee Más
Want Better Customer Insight? Avoid These 7 Customer Feedback Mistakes

Want Better Customer Insight? Avoid These 7 Customer Feedback Mistakes

Publicado 20.12.2016 Questback

Customer Engagement

Customer feedback mistakes can cost your business. Are you making any of these 7 common mistakes?

Lee Más
Traditional Employee Reviews Aren’t Working for Millennials: Here’s What to Do Instead

Traditional Employee Reviews Aren’t Working for Millennials: Here’s What to Do Instead

Publicado 15.12.2016 Questback

Employee Engagement Data & Evaluation

The traditional performance review process is not working for millennials, do this instead.

Lee Más
The Future of Employee Feedback is Here, and It's Not a One-Off Event Anymore

The Future of Employee Feedback is Here, and It's Not a One-Off Event Anymore

Publicado 13.12.2016 Questback

Employee Engagement

Move your employee feedback process into its rightful place in your organization, supporting a strategic HR function and meeting the needs of your employees.

Lee Más
Feedback Culture: How Uber Mastered the Feedback Loop

Feedback Culture: How Uber Mastered the Feedback Loop

Publicado 09.12.2016 Questback

Customer Engagement Employee Engagement Market Research

The information economy has made feedback from customers and employees an integral part of successful businesses today. Monitoring and acting on employee and customer feedback is essential for every company today.

Lee Más
The Importance of Organizational Effectiveness to Success in Fast Changing Markets

The Importance of Organizational Effectiveness to Success in Fast Changing Markets

Publicado 07.12.2016 Luke Talbot

Employee Engagement

Getting the most out of your people will lead to greater organizational effectiveness over the long term.

Lee Más
5 Ways to Stop Your Employees From Dreading Performance Reviews

5 Ways to Stop Your Employees From Dreading Performance Reviews

Publicado 29.11.2016 Questback

Surveys Employee Engagement Data & Evaluation

Studies say that pretty much everyone hates performance reviews. Learn five ways to make your employees stop dreading them.

Lee Más
The Feedback Gaps That Could Kill Your Competitive Edge

The Feedback Gaps That Could Kill Your Competitive Edge

Publicado 24.11.2016 Questback

Market Research

Market research is a powerful tool. Learn how to make sure you don’t have feedback gaps that could make that data less than useful.

Lee Más
How to Get Your Organization Ready for Instant Real-Time Customer Feedback

How to Get Your Organization Ready for Instant Real-Time Customer Feedback

Publicado 22.11.2016 Questback

Customer Engagement Data & Evaluation

Is your organization ready for real-time customer feedback? Here’s how to prepare your organization to assess and handle instant feedback.

Lee Más
How to Keep Employees From Leaving - A Guide to Employee Engagement

How to Keep Employees From Leaving - A Guide to Employee Engagement

Publicado 17.11.2016 Questback

Employee Engagement

Keeping your employees engaged is the most reliable way to grow your bottom line. Here’s how to retain your talent for the long term.

Lee Más
Best Practices for Startups to Boost Customer Feedback Systems

Best Practices for Startups to Boost Customer Feedback Systems

Publicado 15.11.2016 Questback

Customer Engagement

For most startups, every penny and every customer matters. Learn how startups can boost customer feedback and improve customer experience.

Lee Más
3 Steps to Looking Like a Research Professional

3 Steps to Looking Like a Research Professional

Publicado 10.11.2016 Questback

Market Research

Want to look like a research professional? Try these tips and tricks to engage your audience and get that data your enterprise needs.

Lee Más
3 Things that Shark Tank and Your Employee Engagement Strategy Have in Common

3 Things that Shark Tank and Your Employee Engagement Strategy Have in Common

Publicado 08.11.2016 Questback

Employee Engagement

I’m in! Take a few tips from the Shark Tank series to keep your employees engaged – and motivated to achieve your company goals.

Lee Más
The Zen of Customer Loyalty: How to Never Lose a Customer Again

The Zen of Customer Loyalty: How to Never Lose a Customer Again

Publicado 03.11.2016 Questback

Customer Engagement

Learn three tenets of customer loyalty that will help even the most frustrated employee find the Zen in their customer interactions

Lee Más
The Difference Between Employee Engagement and Employee Satisfaction

The Difference Between Employee Engagement and Employee Satisfaction

Publicado 01.11.2016 Questback

Employee Engagement

Employee satisfaction doesn’t equal employee engagement. Read more to learn just how they differ

Lee Más
Win the War for Talent: Listen and Act with Employee Touchpoint

Win the War for Talent: Listen and Act with Employee Touchpoint

Publicado 27.10.2016 Questback

Employee Engagement

Employee Touchpoint gives business leaders detailed insight into what their teams are thinking during every key lifecycle phase, helping leaders develop talent faster, and solve for newly discovered issues.

Lee Más
Reduce Churn by Engaging Employees from the Moment They Are Hired

Reduce Churn by Engaging Employees from the Moment They Are Hired

Publicado 25.10.2016 Questback

Employee Engagement

There is a direct link between corporate performance and employee engagement. Learn how to engage your employees from the very moment they join your team.

Lee Más
10 Tips for Building Effective Customer Surveys

10 Tips for Building Effective Customer Surveys

Publicado 20.10.2016 Questback

Surveys Customer Engagement

Are you doing it right? Here’s 10 tips for creating effective customer surveys that get you the insight you’re looking for.

Lee Más
With Surveys, Shorter Is Not Always Sweeter

With Surveys, Shorter Is Not Always Sweeter

Publicado 18.10.2016 Questback

Surveys

There’s a strong case for short surveys. But there’s also a time and place for longer surveys. Learn which you should use and when.

Lee Más
Emotions Trump Logic When It Comes to Customer Satisfaction

Emotions Trump Logic When It Comes to Customer Satisfaction

Publicado 13.10.2016 Questback

Customer Engagement

Emotional satisfaction is stronger than rational satisfaction. Learn how emotions drive customer satisfaction.

Lee Más
What to Look for in an Employee Engagement and Feedback Tool

What to Look for in an Employee Engagement and Feedback Tool

Publicado 11.10.2016 Questback

Employee Engagement

There are many options available when choosing an employee engagement and feedback tool. This post shares key things to consider in your decision making process.

Lee Más
Annual Customer Surveys Are Out of Date. Do This Instead.

Annual Customer Surveys Are Out of Date. Do This Instead.

Publicado 06.10.2016 Questback

Surveys Customer Engagement

Customer feedback is changing, is just running an annual customer survey enough?

Lee Más
3 Great Strategies for Gathering Real-Time Customer Feedback

3 Great Strategies for Gathering Real-Time Customer Feedback

Publicado 04.10.2016 Questback

Customer Engagement

Asking is great. Listening is better. Learn 3 great strategies for gathering real-time customer feedback.

Lee Más
Customer Feedback Analytics: What You Need to Know

Customer Feedback Analytics: What You Need to Know

Publicado 29.09.2016 Questback

Customer Engagement

While your organization is gathering customer feedback analytics, do you know what you’re looking for? This post breaks down what to track and manage to increase ROI on your efforts.

Lee Más
How to Avoid Customer Feedback Fatigue: Create Better Surveys

How to Avoid Customer Feedback Fatigue: Create Better Surveys

Publicado 27.09.2016 Questback

Surveys Customer Engagement

Feedback fatigue is real - here’s how to create customer surveys that don’t exhaust your customers.

Lee Más
13 Facts You Didn’t Know About Enterprise Feedback Management

13 Facts You Didn’t Know About Enterprise Feedback Management

Publicado 22.09.2016 Questback

Customer Engagement Employee Engagement Market Research

Enterprise feedback management is critical to your business, but there are a few things you may not realize. This post shares 13 facts you need to know.

Lee Más
Your Customers Are Mobile – Are Your Surveys Keeping Up?

Your Customers Are Mobile – Are Your Surveys Keeping Up?

Publicado 16.09.2016 Questback

Surveys

Most surveys today are completed on a mobile device. Discover how you may be missing out on critical insights if your surveys aren’t mobile-friendly.

Lee Más
How to Measure Customer Satisfaction Like a Pro

How to Measure Customer Satisfaction Like a Pro

Publicado 16.09.2016 Questback

Customer Engagement

Mastering professional skills to measure customer satisfaction can help you improve survey results and drive customer loyalty in the process.

Lee Más
For Those Who Think Market Research Is Not Critical To Business, We Present … Facts

For Those Who Think Market Research Is Not Critical To Business, We Present … Facts

Publicado 14.09.2016 Questback

Market Research

Market research should not be a one-off activity within your company. We present you five facts why continuous market research is critical to your business.

Lee Más
Customer Experience and Your Bottom Line

Customer Experience and Your Bottom Line

Publicado 08.09.2016 Questback

Customer Engagement

The importance of customer experience increases simultaneously with toughening competition within an industry. Learn how customer experience is affecting your bottom line.

Lee Más
How to Align Employee Engagement with Business Objectives?

How to Align Employee Engagement with Business Objectives?

Publicado 06.09.2016 Questback

Employee Engagement

Misalignment between employee engagement and business objectives can slow down your growth. Learn three ways to make sure your employees are aligned with company goals.

Lee Más
Why listening isn’t as easy as it sounds

Why listening isn’t as easy as it sounds

Publicado 05.07.2016 Questback

Customer Engagement Employee Engagement Market Research Data & Evaluation

Insights are vital for making better decisions. Avoid these major barriers if you want a successful feedback process.

Lee Más
How to Make Your Post-Sales Survey a Success

How to Make Your Post-Sales Survey a Success

Publicado 17.03.2016 Questback

Surveys Customer Engagement Market Research

The after-sales survey offers valuable insights about customers. Check out how to create a sales survey that drives satisfaction, loyalty, and up-sales.

Lee Más
How to Improve Your Customer Survey Response Rate

How to Improve Your Customer Survey Response Rate

Publicado 03.03.2016 Questback

Surveys Customer Engagement Data & Evaluation

Almost every enterprise is doing customer surveys but not everyone is succeeding. Are you getting the best possible response rates to your customer surveys?

Lee Más
How Emotions Drive Customer Experience

How Emotions Drive Customer Experience

Publicado 25.02.2016 Questback

Customer Engagement Data & Evaluation

Emotions matter more than reason in customer experience. Dig into your customer feedback to understand the feelings behind your customers' behavior.

Lee Más
How Workplace Diversity Increases Employee Engagement

How Workplace Diversity Increases Employee Engagement

Publicado 18.02.2016 Questback

Employee Engagement

Engaging the best talent is as tough as it's ever been. Check out the tips for how to more effectively retain and engage your employees.

Lee Más
5 Hacks for Analyzing Customer Survey Results

5 Hacks for Analyzing Customer Survey Results

Publicado 11.02.2016 Questback

Surveys Customer Engagement Market Research Data & Evaluation

Collecting data on customer experience is the easy part. This post shares hacks for analyzing customer survey results and putting data into action.

Lee Más
Getting to the Heart of Customer Experience with Mike Wittenstein

Getting to the Heart of Customer Experience with Mike Wittenstein

Publicado 02.02.2016 Questback

Customer Engagement

Mike Wittenstein, the CX expert, shares his tips about customer storytelling, customer experience and authentic feedback.

Lee Más
How to Improve your Employee Engagement

How to Improve your Employee Engagement

Publicado 16.12.2015 Questback

Employee Engagement

Engaging the best talent is as tough as it's ever been. But a smart Voice of the Employee program give you a powerful tool not only to retain the best employees, but to systematically…

Lee Más
20 Benefits You Get from Employee Involvement

20 Benefits You Get from Employee Involvement

Publicado 09.12.2015 Questback

Employee Engagement

Employee involvement is a powerful and impactful thing to do, and it has the potential to transform the way you manage your organization.

Lee Más
4 Common Customer Satisfaction Survey Mistakes

4 Common Customer Satisfaction Survey Mistakes

Publicado 03.12.2015 Questback

Surveys Customer Engagement Market Research

The insights you glean from customer satisfaction surveys can be amazing, but be sure to avoid these four mistakes in order to get better results.

Lee Más
How to Build Great Customer Loyalty Programs

How to Build Great Customer Loyalty Programs

Publicado 25.11.2015 Questback

Customer Engagement

How much is customer loyalty worth to your business? Does customer loyalty still work? Check out the best customer loyalty practices.

Lee Más
5 Ways to Build Trust in the Feedback Process

5 Ways to Build Trust in the Feedback Process

Publicado 11.11.2015 Questback

Surveys Employee Engagement

Don’t collect feedback if you are going to ignore it. Check out five ways to build trust in the feedback process.

Lee Más
Why Your Customer Surveys Should Be Mobile-Ready

Why Your Customer Surveys Should Be Mobile-Ready

Publicado 03.11.2015 Questback

Surveys Customer Engagement Market Research

Mobile-friendly customer surveys are more critical than ever. If you don’t consider mobile, you’re missing important customer insights.

Lee Más
How Closed-Loop Customer Feedback Improves Customer Experience

How Closed-Loop Customer Feedback Improves Customer Experience

Publicado 27.10.2015 Questback

Surveys Customer Engagement Data & Evaluation

If you want to win on customer experience and systematically increase customer loyalty, you've got to maintain ongoing customer feedback.

Lee Más
How to Deliver Excellent Customer and Employee Experiences

How to Deliver Excellent Customer and Employee Experiences

Publicado 15.10.2015 Questback

Surveys Customer Engagement Employee Engagement Market Research

Customer experience expert and bestselling author Shep Hyken shares the secrets to amazing your customers and engaging your employees.

Lee Más
Build Trust and Get Better Feedback

Build Trust and Get Better Feedback

Publicado 07.09.2015 Questback

Customer Engagement Employee Engagement Data & Evaluation

Trust doesn’t come easy, but with some good habits on the part of survey professionals and management, you get better feedback.

Lee Más
3 Tactics For Effective Employee Performance Evaluation

3 Tactics For Effective Employee Performance Evaluation

Publicado 03.09.2015 Questback

Surveys Employee Engagement Data & Evaluation

Performance reviews can spur organizational growth and stimulate employee engagement. Here's three tactics to make employee performance evaluations great.

Lee Más
How to Gain Better Insights from Social Media Customers

How to Gain Better Insights from Social Media Customers

Publicado 28.08.2015 Questback

Surveys Customer Engagement Market Research

Social media is really important. But when it comes to collecting actionable insight or using social to create smarter customer experience, lots of businesses are missing…

Lee Más
9 Tips For Improving Your Market Research Online Community

9 Tips For Improving Your Market Research Online Community

Publicado 25.08.2015 Questback

Surveys Customer Engagement Market Research

With these nine tips, you can create a market research online community and provide a powerful way to generate feedback and engage customers.

Lee Más
How to Get More Insights from Your Net Promoter® Score 

How to Get More Insights from Your Net Promoter® Score 

Publicado 21.08.2015 Questback

Surveys Customer Engagement Market Research

The NPS is often regarded as the ultimate metric for business. But once you have it, how can you use it to get ahead? Check out some tips from our blog.

Lee Más
The Biggest Problem With Your Feedback Data

The Biggest Problem With Your Feedback Data

Publicado 18.08.2015 Luke Talbot

Customer Engagement Employee Engagement Market Research Data & Evaluation

The biggest problem facing enterprises is not data collection, it's unlocking insights from feedback and turning it into opportunity and advantage.

Lee Más
7 Reasons to Use Open-Ended Survey Questions

7 Reasons to Use Open-Ended Survey Questions

Publicado 14.08.2015 Questback

Surveys Customer Engagement Employee Engagement Data & Evaluation

Making the right choices between open-ended and closed survey questions will allow you to get the data that best serves the goal of your survey.

Lee Más
Lessons in Continuous Employee Feedback

Lessons in Continuous Employee Feedback

Publicado 10.08.2015 Paul Barnes

Employee Engagement Data & Evaluation

Accenture and Team Sky are both using using continuous employee feedback to improve performance and engagement. Check out the lessons to learn.

Lee Más
Kim Kardashian's Market Research Mistake

Kim Kardashian's Market Research Mistake

Publicado 07.08.2015 Questback

Surveys Customer Engagement Market Research

An icon she may be, but Kim Kardashian's one-sided conversation means she will never be a market research star. Check out five ways you can do better.

Lee Más
How to Scale the Benefits of 360° Employee Feedback

How to Scale the Benefits of 360° Employee Feedback

Publicado 05.08.2015 Questback

Surveys Employee Engagement Data & Evaluation

360° feedback provides a means to boost employee engagement, while improving your entire value chain along the way. Check out how to scale its benefits.

Lee Más
The Philosophy of Market Research: 8 Tips for Data Management

The Philosophy of Market Research: 8 Tips for Data Management

Publicado 29.07.2015 Questback

Customer Engagement Market Research Data & Evaluation

Philosophy is not as highbrow in the data-driven world of competitive insight as you might think. Here are eight philosophers’ top tips for market research.

Lee Más
How To Get Better Insight From Your Employee Feedback

How To Get Better Insight From Your Employee Feedback

Publicado 22.07.2015 Questback

Surveys Employee Engagement Data & Evaluation

Here are several ways to improve your employee feedback process to support a strategic HR function and meet the needs of your employees.

Lee Más
How Customer Surveys Increase Loyalty Surveys

How Customer Surveys Increase Loyalty Surveys

Publicado 20.07.2015 Questback

Surveys Customer Engagement Market Research

Done right, customer surveys don't just give insight, they also drive customer loyalty and strengthen the connection between your customers and your brand.

Lee Más
The Simple Way To Collect Valuable Customer Feedback

The Simple Way To Collect Valuable Customer Feedback

Publicado 15.07.2015 Questback

Surveys Customer Engagement Market Research

You already know customer feedback is critical for improving your business, but how do you keep the process manageably simple? Read more on our blog.

Lee Más
5 Proactive Ways To Better Take Advantage of Customer Insights

5 Proactive Ways To Better Take Advantage of Customer Insights

Publicado 13.07.2015 Questback

Surveys Customer Engagement Market Research

You know customer data matters, but do you know how to use customer insights to boost your revenue? Check out how customer insight can give you a leg up.

Lee Más
19 Stories of Customer Loyalty That Completely Changed the Game

19 Stories of Customer Loyalty That Completely Changed the Game

Publicado 09.07.2015 Questback

Customer Engagement Market Research

Check out 19 stories of successful customer loyalty and how companies changed the game for themselves by inspiring greater brand connection and retention.

Lee Más
Employee Engagement: 12 Warning Signs and 3 Winning Strategies

Employee Engagement: 12 Warning Signs and 3 Winning Strategies

Publicado 24.06.2015 Questback

Surveys Employee Engagement Data & Evaluation

What makes or breaks any business is the level of employee engagement. Here's twelve signs to look out for and three winning strategies.

Lee Más
The Value of Employees: How To Increase Your Human Capital

The Value of Employees: How To Increase Your Human Capital

Publicado 22.06.2015 Questback

Employee Engagement Data & Evaluation

If you want to create a highly successful organization, you’ll have no choice but to understand and manage your human capital. Let's explore the process.

Lee Más
If Your Customer Insight is Boring, You’re Analyzing It Wrong

If Your Customer Insight is Boring, You’re Analyzing It Wrong

Publicado 17.06.2015 Questback

Surveys Data & Evaluation

Looking at raw customer insight data can be intimidating, but analyzing it should never be boring. If it is, we bet you're doing it wrong. 

Lee Más
The 5 Market Research Blunders to Avoid

The 5 Market Research Blunders to Avoid

Publicado 09.06.2015 Questback

Surveys Customer Engagement Market Research

Market research is a powerful way to gain competitive advantage, gather feedback and increase the profitability - but only when it’s done right.

Lee Más
How to Get the Most Value out of Your Employee Training Feedback

How to Get the Most Value out of Your Employee Training Feedback

Publicado 03.06.2015 Questback

Surveys Employee Engagement Data & Evaluation

If you want to develop employees who increase the power of your service-profit chain, make sure the employee training feedback includes the following steps.

Lee Más
Checklist: How to Run a 360° Employee Engagement Program

Checklist: How to Run a 360° Employee Engagement Program

Publicado 01.06.2015 Questback

Employee Engagement Market Research Data & Evaluation

This essential checklist gives you a framework for your 360° program that solves the most common employee engagement feedback problems.

Lee Más
Customer Retention: 7 Signs You're About to Lose a Customer

Customer Retention: 7 Signs You're About to Lose a Customer

Publicado 27.05.2015 Questback

Surveys Customer Engagement Market Research

It costs 5 times more to acquire a new customer than it does to keep a current one. Here’s what you need to know to retain your customers.

Lee Más
How to Make Customer Feedback Work for Your Business

How to Make Customer Feedback Work for Your Business

Publicado 22.05.2015 Questback

Surveys Customer Engagement Data & Evaluation

Real-time customer feedback is the key to improving CX, unlocking loyalty, delivering stronger results and beating competitors. Here's how to do it.

Lee Más
3 Ways to Use Market Reseach to Win Customers

3 Ways to Use Market Reseach to Win Customers

Publicado 20.05.2015 Questback

Customer Engagement Market Research

Knowledge is power, and gathering competitive intelligence is the key to success. Here are three ways to use market research data to win new customers.

Lee Más
Do You Get Reliable Customer Feedback from Mystery Shoppers?

Do You Get Reliable Customer Feedback from Mystery Shoppers?

Publicado 13.05.2015 Questback

Customer Engagement Market Research

Mystery shopping has fluctuated in recent years. Is your organization getting reliable customer feedback or wasting precious resources on mystery shoppers?

Lee Más
How Does Integrated Feedback Management Help Your Business?

How Does Integrated Feedback Management Help Your Business?

Publicado 06.05.2015 Questback

Customer Engagement Market Research Data & Evaluation

You’re overloaded with feedback, but you don't get ahead of competitors. Something's going wrong. Here's how feedback management solutions may help you.

Lee Más
How to Increase Employee Engagement?

How to Increase Employee Engagement?

Publicado 29.04.2015 Questback

Employee Engagement Data & Evaluation

One of the biggest sticking points of employee engagement is a lack of accurate feedback on their performance. Check out how to better engage employees.

Lee Más
Without Customer Insight We're Just Lost in Data

Without Customer Insight We're Just Lost in Data

Publicado 27.04.2015 Matti Heikkonen

Customer Engagement Market Research Data & Evaluation

Big data can tell us everything in short, but gaining customer insight is the most important source of competitiveness and getting ahead.

Lee Más
The Power of Real-Time Customer Feedback

The Power of Real-Time Customer Feedback

Publicado 21.04.2015 Questback

Customer Engagement

Customers have unparalleled power to amplify their voice. Here's why collecting real-time customer feedback is now more important than ever.

Lee Más
How Unified Enterprise Feedback Management Saves You Money

How Unified Enterprise Feedback Management Saves You Money

Publicado 09.04.2015 Questback

Surveys

Choosing a unified approach to enterprise feedback gives you comprehensive insight that leads to revenue gains. Read more and request a demo.

Lee Más
5 Tips to Take Your Employee Engagement to The Next Level

5 Tips to Take Your Employee Engagement to The Next Level

Publicado 07.04.2015 Questback

Employee Engagement

Here are the warning signs of poor employee engagement, with tips on how to improve it organization-wide and go from mediocre to marvelous.

Lee Más
5 Ways To Improve Your Employee Performance Evaluation

5 Ways To Improve Your Employee Performance Evaluation

Publicado 02.04.2015 Questback

Employee Engagement

Both managers and employees hate performance reviews. Here are five ways to make your employees stop dreading performance evaluations.

Lee Más
Trend-Spotting: Break Down Silos by Collating Customer Feedback

Trend-Spotting: Break Down Silos by Collating Customer Feedback

Publicado 31.03.2015 Questback

Customer Engagement

Collating customer feedback can improve the efficacy and consolidate the competitive advantage of even the most siloed companies.

Lee Más
5 Ways Customers Complain Indirectly

5 Ways Customers Complain Indirectly

Publicado 26.03.2015 Questback

Customer Engagement

Are you really listening to your customers? When you gather customer feedback, be on the lookout for these five ways customers complain indirectly.

Lee Más
Closing Feedback Gaps To Open Up Your Competitive Edge

Closing Feedback Gaps To Open Up Your Competitive Edge

Publicado 24.03.2015 Questback

Customer Engagement Market Research

Are you aware of your feedback gaps? These gaps may be turning your market research from a tool into a liability. Here's how to close them.

Lee Más
Are You Able to Retain Your Best Employees?

Are You Able to Retain Your Best Employees?

Publicado 20.03.2015 Questback

Employee Engagement

Employee retention has been tough for years now. But it’s about to get tougher, because more than a third of the workforce is ready to walk.

Lee Más
Survey Personalization Gone Bad - Mistakes To Avoid

Survey Personalization Gone Bad - Mistakes To Avoid

Publicado 18.03.2015 Questback

Surveys Customer Engagement

Research has revealed that 69% of consumers find some personalization tactics of surveys “creepy”. Here's tips for how to avoid the alienation effect.

Lee Más
7 Definite Ways Employee Feedback Can Help Win New Customers

7 Definite Ways Employee Feedback Can Help Win New Customers

Publicado 13.03.2015 Questback

Employee Engagement

Within your organization lies a powerful-yet-often-overlooked ally in your mission to win new customers — your employees' feedback.

Lee Más
5 Persistent Customer Satisfaction Myths and How to Bust Them

5 Persistent Customer Satisfaction Myths and How to Bust Them

Publicado 10.03.2015 Questback

Customer Engagement

If you believe any of these five persistent myths about customer satisfaction, you might not be getting enough insight from your customer experience data. 

Lee Más
3 Customer Insights You Need To Know Before The Next Launch

3 Customer Insights You Need To Know Before The Next Launch

Publicado 27.02.2015 Questback

Market Research Data & Evaluation

What if you could improve your chances of your next launch being a big hit with your customer base with a bit of market research and customer insight?

Lee Más
Loneliness At Work - Retain Employees with Human Connection

Loneliness At Work - Retain Employees with Human Connection

Publicado 24.02.2015 Stine Fjell

Surveys Employee Engagement

Increasing the human connection is good for the soul of your company, as well as profitability. Here's a few simple ways to improve employee retention. 

Lee Más
Are Your Employee Feedback Getting to the Truth?

Are Your Employee Feedback Getting to the Truth?

Publicado 18.02.2015 Questback

Surveys Employee Engagement

Honest and timely feedback does not require an undercover operation. Here’s four steps to collecting better feedback from your employees.

Lee Más
How Real-time Customer Insight Makes Your Sales Team Psychic

How Real-time Customer Insight Makes Your Sales Team Psychic

Publicado 13.02.2015 Questback

Surveys Customer Engagement Market Research

Your sales team doesn’t need a psychic. But gathering real-time customer insight is essential for the sales team, in order to predict consumer behavior.

Lee Más
Why You Shouldn't Ignore Employee Engagement

Why You Shouldn't Ignore Employee Engagement

Publicado 10.02.2015 Questback

Employee Engagement Data & Evaluation

Employees are the most valuable asset that an organization has, yet the majority of companies are lacking of focus on employee engagement initiatives.

Lee Más
How to Leverage Employee Engagement for Competitive Intelligence

How to Leverage Employee Engagement for Competitive Intelligence

Publicado 03.02.2015 Questback

Surveys Employee Engagement

When you add employee engagement to your wider market research, you can get a deeper understanding of your market and even discover new opportunities.

Lee Más
Want Better Customer Insight? Understand These 3 Scoring Models

Want Better Customer Insight? Understand These 3 Scoring Models

Publicado 29.01.2015 Questback

Customer Engagement Data & Evaluation

As each scoring model offers a different perspective, understanding these 3 scoring models helps you to gain more meaningful customer insight. 

Lee Más
Better Customer Experience Through Smarter Employee Engagement

Better Customer Experience Through Smarter Employee Engagement

Publicado 21.01.2015 Questback

Surveys Customer Engagement Employee Engagement

When your company's culture centers on a sense of loyalty to customers and employees, you’re able to deliver exceptional customer experiences. Here's how.

Lee Más
4 Ways To Improve Your Employee Engagement Model

4 Ways To Improve Your Employee Engagement Model

Publicado 15.01.2015 Questback

Employee Engagement

Measuring employee engagement isn’t enough anymore. Here’s how you can create real-life employee engagement without the problems of the standardized model.

Lee Más
How To Get More Insight From Your Customer Feedback

How To Get More Insight From Your Customer Feedback

Publicado 12.01.2015 Questback

Customer Engagement

Chances are that you're missing important details when looking at the same customer data. Here's how to gain better insights from your customer feedback. 

Lee Más
How to Use 360° Degree Feedback to Create Smarter, Happier Teams

How to Use 360° Degree Feedback to Create Smarter, Happier Teams

Publicado 09.01.2015 Questback

Surveys Employee Engagement

The 360° employee feedback has replaced employee performance measurements. Here's what it really means, and how you can use it to develop smarter teams.

Lee Más
3 Ways to Better Measure Customer Experience

3 Ways to Better Measure Customer Experience

Publicado 08.01.2015 Questback

Customer Engagement

Consumers no longer only want a product or a service - they want the experience of a brand promise. Here are 3 tips for measuring and utilizing customer experience.

Lee Más
Why to Collect Feedback from the Experience as It Happens

Why to Collect Feedback from the Experience as It Happens

Publicado 07.01.2015 Questback

Surveys Customer Engagement Market Research

When you collect feedback from customer experience right after the experience itself, you get better feedback. Let's explore why. 

Lee Más
How to Build the Perfect Online Community for Market Research

How to Build the Perfect Online Community for Market Research

Publicado 06.01.2015 Questback

Customer Engagement Market Research

Look beyond questionnaires to reveal the opportunities of a market research online community (MROC). Here are tips for how to build one.

Lee Más
Survey Hacks: Are You Getting the Right Answers to All the Wrong Questions?

Survey Hacks: Are You Getting the Right Answers to All the Wrong Questions?

Publicado 05.01.2015 Questback

Surveys Customer Engagement Employee Engagement

The value you get from your customer and employee surveys depends on the quality of the questions you ask.  You’ve worked hard on this research programme, but the insights…

Lee Más
One big mistake that companies often make when it comes to employee satisfaction

One big mistake that companies often make when it comes to employee satisfaction

Publicado 05.08.2014 Questback

Surveys Employee Engagement

The number one reason people quit their jobs is not salary or to do with the work itself, but because they feel unappreciated. This statistic from a 2004 Labor Department…

Lee Más
How Much Customer Insight Data is Enough?

How Much Customer Insight Data is Enough?

Publicado 21.06.2014 Questback

Surveys Market Research Data & Evaluation

Many companies are struggling with finding the balance between collecting customer insight data and using it wisely. Here's how to master the issue. 

Lee Más
5 Clever Ways to Increase Your Net Promoter Score™

5 Clever Ways to Increase Your Net Promoter Score™

Publicado 20.05.2014 Questback

Surveys Customer Engagement

The NPS is a market research methodology that determines how popular your product or service is with consumers. Here are five ways to increase your score.

Lee Más
Best Practices of Customer Feedback

Best Practices of Customer Feedback

Publicado 06.05.2014 Questback

Customer Engagement Market Research Data & Evaluation

Darren Bosik, Questback's talented methodologist, shares his knowledge and tips about customer feedback and market research.

Lee Más
Survey Hacks: A Cheat Sheet for Creating Online Surveys that Work

Survey Hacks: A Cheat Sheet for Creating Online Surveys that Work

Publicado 06.05.2014 Questback

Surveys Customer Engagement Employee Engagement Market Research Data & Evaluation

A checklist of simple-yet-effective hacks for optimizing your online surveys. Whatever your objective, do these 11 things and your surveys will bring results.

Lee Más
The 10 Commandments of Customer Experience

The 10 Commandments of Customer Experience

Publicado 28.04.2014 Questback

Surveys Customer Engagement Data & Evaluation

Check out these ten principles and take your customer experience to the next level, no matter what business or industry you are in.

Lee Más
12 Simple Yes/No Questions to Ask Before Sending Out Your Survey

12 Simple Yes/No Questions to Ask Before Sending Out Your Survey

Publicado 21.04.2014 Darren Bosik

Surveys Customer Engagement Market Research

Surveys are a powerful way to gain insights from customers and employees - check out these 12 tips to get the best results.

Lee Más
The Art of Loving Negative Feedback

The Art of Loving Negative Feedback

Publicado 02.04.2014 Questback

Surveys Customer Engagement Employee Engagement Market Research

Surveys can be intimidating for many managers, giving the vibe that they are being tested. But 'bad' feedback can be the best feedback you ever get.

Lee Más

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