Blog

Churn Rate – What It Is and How to Improve It

Retaining customers is essential for business success. But you risk losing money if you’re not measuring your customer churn rate....

2022-07-06

What is Agile Research?

The term ‘agile’ has been very much in vogue this past year when we saw the growth of agile organizations, agile teams, and agile leaders. Now, insight practitioners are in on the act and focused on agile research. In this opinion piece, we consider below what this means in practice and how comp...

2022-02-16

Business Objectives for Employee Engagement

Misalignment between employee engagement and business objectives can slow down your growth. Learn three ways to make sure your employees are aligned with company goals....

2022-01-20

Leadership – eight tips on how to raise employee engagement

The individual that has, by far, the biggest effect on employee engagement at the workplace is the employee’s closest manager....

2022-01-13

5 Tips to Improve Customer Satisfaction Online

To get the most out of your online customer satisfaction surveys and actually improve customer satisfaction in the process, follow these five tips....

2022-01-03

How to Make Your Post-Sales Survey a Success

The after sales survey offers valuable insights about customers. Check out how to create a sales survey that drives satisfaction, loyalty, and up-sales....

2021-11-26

The 7 Stages of the Employee Life Cycle and Why They Matter

The employee life cycle has 7 distinct stages, each of which provides the opportunity to collect feedback, gain insight and improve performance....

2021-11-04

Survey hacks: are you getting the right answers to all the wrong questions?

The value you get from your customer and employee surveys depend on the quality of the questions you ask. You’ve worked...

2021-10-27

Connecting Culture with Business Performance

Every business wants high-performing employees. The value of one of these high performers isn’t just in 10% or 20% higher productivity. Imagine if each of your team members was capable of doing the work of four people: could that radically change the performance of your team? Read our latest guest...

2019-11-29

Maximize Employee Experience With Your Alternative Workforce

In his latest Forbes Technology Council article, our CEO, Frank Møllerop, discusses how companies need to refocus their efforts on the employee experience in the era of an 'alternative' workforce. Read all about it. ...