Feedback Management Software to help you hear the Voice of the Enterprise

Questback‘s Enterprise Feedback Suite helping some of the biggest brands in the world set new standards in customer satisfaction, employee engagement and value-chain profitability.

Move into a more intelligent world.

Incredibly flexible and feature packed our market leading enterprise feedback suite gives you more freedom to collate all the customer, employee and market feedback you need, with all the efficiency and ease of use you expect. When it comes to data collection and actionable analytics Questback EFS platform leaves other vendors behind, with mobile first and social capabilities and automated, real-time push reporting at your fingertips. This superiority extends to data storage and user engagement – enhanced with powerful panel and community capabilities, cutting edge integration and world class security all as standard.
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A complete feedback system for end-to-end business improvement.

Questback Enterprise Feedback Suite helps companies collect and analyze feedback from customers, employees and other stakeholders, across all touchpoints and channels, while simultaneously automating reports and analytics to reveal actionable insights. Put simply, it's the only and best platform for leading companies that want to deliver smarter brand experience and get way ahead.

EFS provides a wide range of engagement functionality and is extendable across multiple business process and use cases:

Customer Insight EFS helps you put the customer experience first

Employee Insight Connect with your employees in ways that promote engagement and profitability

Competitive insight Stay ahead of trends, differentiate and grow long-term profitability.

Market research Questback's EFS is the preferred online research platform for the leading market research agencies.

Modules that are making feedback transformative.

Surveys Fast and easy professional survey creation to gather structured feedback

MySight Combine and compare data from all your feedback sources in one place for richer insight

Orbit Create a structure for feedback in minutes, making targeting the right people easy and fast when listening to the Voice of the Customer, Voice of the Employee or market research participants

Portals Give feedback a home by making it simple to build dynamic online communities for Voice of the Customer, Voice of the Employee and market research projects

Employee Touchpoint - collect, analyze and act on staff feedback across the employee lifecycle, increasing employee retention, boosting productivity and improving organizational effectiveness.

Data Hub Online panel management to keep you connected to all your customers

Community Fast set-up of online and social media communities to help you stay connected

Reporting+ On the go reporting and dashboard capabilities, analytics tool.

Integration Questback gives you industry best practice for system integration and information exchange between your operating systems

Blended feedback

Questback's EFS lets you blend structured/ unstructured/ solicited/ and unsolicited information from both external and internal systems across multiple channels and provides a holistic view of people engagement as silos are eliminated.

The SaaS open architecture provides integration and data management, delivering cost reduction both in development and integration.

We are working with some huge global brands to deliver market leading social CRM, Customer Experience Management, Customer Insight and Social Market research. Contact us today to find out how we can help your business get ahead.

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One.Stop.Shop.

The beauty of our technology our platform grows with you – and you can buy the parts you want, only when you want them. The stickiness of our solutions ... and the measurable business value means once you check in you’ll never want to check out. Questback Enterprise Feedback Suite (EFS) comes with a community platform, which includes forums, blogs, chats, surveys, and a wide spectrum of ingenious Web 2.0 features and moderation tools.

The module offers everything you need to build authentic community based dialogue with your customers

  • EFS allows for multichannel feedback collection and touch point measurement with customers and/or employees (online, mobile).
  • The end-to-end functionality provides seamless user experience for engagement, collaboration and sharing with and among the community members, customers and employees without leaving the Questback platform.

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Automated analytics and alerts.

Our analysis and reporting capabilities allow everyone from beginners to power users to gain deep insights into the interaction, content and results of surveys, while our alerts trigger workflows across the organization or to 3rd party systems giving you the means for turning feedback into action.

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customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using Questback, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using Questback to create more real-time satisfaction and more lifetime value.

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Nespresso
customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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Collaboration.

We see our clients, not as customers but as partners. Our solutions are the result of intimate collaboration to ensure their best results. We create value together.

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Mobile first.

The rapid growth of smartphone adoption means that the historical survey taker is online all the time. In order to reach them, where ever they are, we are using the latest technologies to meet the mobile user expectation. Questback surveys are programmed using HTML 5 and its adaptive layout capabilities. Additionally, we understand the interactive nature of the consumer’s mobile devices. At Questback we integrate “surveytainment” into many of our online surveys to make them more interactive and attractive.

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Questback Surveys – light years ahead.

Areas of use for EFS are surveys and online panels / communities in general, as well as employee surveys, customer satisfaction surveys and online market research studies. The application is administrated via

  • An easy-to-use, highly intuitive, web-based interface
  • Team membership defines which functions and which content the owner of an account may access.
  • More than 35 question types and a large amount of layout features are available
  • An open architecture supports endless possibilities for customization and a variety of extensions, e.g. the creation of user-defined question types.
  • Existing contents can be stored in libraries, well-arranged by topic, for future use in other projects.

Potential survey participants can be addressed either via links, which can directly be posted in LinkedIn, Facebook, Google+, Twitter and Xing, banners and pop-up windows, or via personalized e-mail.

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Enterprise capabilities

Even very large and complex surveys can be realized in EFS without encountering capacity issues.

  • Powerful plausibility checks and automated test tools guarantee high data quality
  • Our Application Programming Interface (API) and Service Layer Architecture allow for exchange data with external IT systems, creating wide-ranging possibilities for setting up automated feedback processes.

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Want to know what if EFS is right for your business?

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questback business data integration

AUTOMATED ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviors, stay ahead of the market & implement ROI-transforming follow-up.

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questbacks actionable analytics

SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

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questback surveys actionable insights

DATAHUB

Questback datahub and panels facilitate unparalleled connection and follow up with the people who matter the most to your business: your customers and employees.

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questback business data integration

DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

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Win the war for talent by giving your employees a voice

Questback Employee Touchpoint Splash

Unlock staff feedback to better engage, retain and develop your people using Employee Touchpoint

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