Company News | Kyocera Document Solutions extends partnership with Questback
Cologne, Germany, 16.11.2020 – Questback, the enterprise experience management technology company, today announced that Kyocera Document Solutions Europe has extended and deepened
its use of Questback’s Essential solution across its European operations.
One of the world’s leading document solutions companies, Kyocera is using Questback to support continued innovation, understand changing customer needs, support strategic decision, and optimize operations by collecting, analyzing and acting on feedback from customers, employees and partners.
Kyocera has worked with Questback since 2015, already completing over 200 surveys internationally with more than 8,700 respondents. Through its new agreement it has extended its use of Questback, making it easy and cost-effective for more managers in more departments and countries to quickly create, deploy, analyze and act on feedback through do-it-yourself surveys.
Questback’s advanced feedback platform is now enabling managers to run surveys in a wider range of areas including with customers, dealers, after training sessions and external events, with suppliers (such as around ISO certification) and when evaluating the performance of its technology and software tools. It combines ease of use and multilingual capabilities with the ability to create branded reports, ensuring both consistency and accessibility.
"By using Questback, we have been able to strengthen and expand our customer and supplier relationships and optimise technology investment and adoption. We are now able to collect feedback on key projects in real-time and use this to improve the customer and partner experience we deliver. What convinced us to extend our relationship was the flexibility, ease of use and the do-it-yourself approach of Questback’s software, which enables us to empower our managers to run their own surveys. Furthermore, the combination of real-time, interactive dashboards and high data security standards enable us to gather the insights we need across the business," says Kyocera’s Marketing Innovation Centre.
This extended agreement will help Kyocera strengthen its customer and partner relationships, improve the experience, and leverage the power of continuous feedback to innovate. By extending its use of Questback’s leading edge survey capabilities, deep functionality, and dynamic questionnaire design, Kyocera can now identify new ways to better understand and improve the overall customer experience.
“At Questback we firmly believe in the power of feedback to drive innovation and business success – and that this power should be available to managers across the entire organisation. That’s why we are delighted to deepen our partnership with such an innovative and ground-breaking company as Kyocera. Through its use of our platform it is able to respond optimally to the ever-changing market and deliver the right experience to drive satisfaction, retention and revenues,” says John Wilkinson, Regional VP Central Europe at Questback.
About Kyocera Document Solutions Europe B.V.
Kyocera Document Solutions XX (RHQ or SC) is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organisations put knowledge to work to drive change.
Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, a leading supplier of semiconductor packages, industrial and automotive components, electronic devices, solar power generating systems and mobile phones. During the year ended March 31, 2020, Kyocera Corporation’s consolidated sales revenue totalled 1.6 trillion yen (approx. US$14.7 billion). Kyocera appears on the “Derwent Top 100 Global Innovators 2018-19” list by Clarivate Analytics and is ranked #549 on Forbes magazine’s 2020 “Global 2000” list of the world’s largest publicly traded companies.
Questback is the enterprise platform for Experience Management that helps organizations capture critical insights from their employees, customers, and the market. Using experience data and cutting-edge AI technology, Questback helps foster high-performing employees, convert leads, create high-value customers, build brands and increase profitability. Questback’s flexible cloud offering allows organizations to easily integrate real-time experience data and social listening into their existing software solutions, including systems like Salesforce and Microsoft Teams. Founded in 2000, Questback’s worldwide offices offer a breadth of expertise to customers across the globe, including complex privacy, compliance security, and modern cloud-based architecture. For more information, please visit www.questback.com or follow us on Twitter, Facebook or LinkedIn.