Elias Axelsson Björklund is an experienced writer and expert in Employee and Customer Experience. With over six years of experience in the industry, he has helped companies all over the world improve their customer experiences and increase employee engagement.

Elias has a strong passion for helping organizations become more customer-focused and creating a workplace where employees feel motivated and involved in the company’s success. He has published several articles and guides on topics related to increasing customer satisfaction and building a culture of innovation and collaboration.



Södertörns University

Rhetoric Studies Programme: Specialisation Counselling and Education – 2010-2013

Stockholm University

Bachelor’s Programme in Human Geography with Intelligence Analysis for Policy and Business – 2014-2016

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Published guides:

Employee Surveys – a complete guide


Latest articles by Elias Axelsson Björklund