Questback Launches MySight: A Dashboard and Visualization Tool for the Data Age

Introducing MySight, dashboard analytics as it should be

Questback is on a mission. With 15 years, 1 billion surveys and thousands of customer solutions under the belt, we’re obsessed with helping companies collect feedback and turn it into insight in the simplest, fastest way. 

Whatever industry you’re in, and whatever your business goal, we believe data gives you the insight you need to drive smart decisions and continuous improvement. More than ever, customers are telling us what they want: tools that make it faster to free the insight from data they’re already collecting, and reporting that enables better decision-making across the organization. We understand that your ability to collect your data is only as powerful as your ability to use it. So today we’re rolling out a richer, more flexible dashboard, customized around your needs, linking all your enterprise data, to give you unprecedented insight into the metrics that matter to your business. Introducing:

  • MySight DataFlow a breakthrough process that extracts, transforms and loads data from any source on a schedule that’s automatically updated. Sync your data according to your schedule. Monitor your enterprise performance areas: CX, employee performance, product, sales, HR, marketing and market data, all in one place. 
  • Custom views let you explore your insights in a format unique to your business. The data revolution is amazing but exhausting: on average people today receive 5 times more information every day than 30 years ago and analysts spend up to 80% of their time preparing data. That’s why MySight is all about helping you customize and prioritize your view. See only the data you want to analyze and compare, choose exactly what you want to appear or opt from a series of template dashboards in just a few clicks for instant insight. Monitor the big picture, or drill down into specific issues. With MySight, You decide.
  • Your dashboard lets you combine data from different feedback initiatives, including voice of the employee, market research, customer experience feedback and more. Sometimes you want to compare CX satisfaction to the latest employee pulse, sometimes you need to examine historic data or simply catch up on your NPS rating. MySight’s unique flexibility gives you the power to do all this, without the hassle.

And that’s not all. MySight lets you create a clear link between soft measurements, such as customer or employee sentiment, to hard measurements from your key business systems to create a stronger picture from key perspectives of what’s really happening in of the organization. Simply logon and find insights you never knew you had from correlations you’ve never seen before. 

“We wanted to bring customers a richer, more explorative dashboard experience,” says Matti Heikkonen, Senior Executive VP at Questback. “MySight is a real advancement in the data analytics industry. Our enterprise feedback suite is the most reliable feedback platform on the market with the highest customer satisfaction in the industry and with MySight we just made it even better. Only MySight gives companies this level of flexibility via the best technology, customization and services to get so much more insight and value from their data. We think customers are going to love it.” 

MySight is available to Questback Enterprise users from 18th August 2015 

MySight. Your Data. Your Way Try it today

Launch video: https://youtu.be/aGHmg8LvKBM

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