Press Release New Questback Employee Touchpoint Solution



Press Release | New Questback Employee Touchpoint solution unlocks staff feedback across the employee journey

New York City, New York - October 19, 2016 - Powerful solution delivers vital actionable insight to improve retention, boost productivity and increase organizational effectiveness

Organizations can now easily listen and act on feedback across the employee journey, thanks to Employee Touchpoint. Launched today by Questback, the global leader in enterprise feedback management, Employee Touchpoint provides companies with detailed insight into what staff are thinking at key points in their lifecycle, enabling organizations to better attract, retain and develop the right people by creating truly engaging employee journeys.

Today’s businesses face a war for talent, with the skills and experience of staff central to success in the knowledge economy. Retention of key talent is a business imperative, yet employee feedback is often overlooked when predicting and planning retention strategies.

Employee Touchpoint has been created to put feedback at the heart of business decision making. Simple to implement and easy to use, the solution collects feedback from staff at key parts of the employee journey – entry, onboarding and exit. This insight is delivered to managers through visual, personalised dashboards, making it easy for organizations to listen to employees, react to unforeseen events, and to use their real-time feedback to create engaging employee journeys that increase performance and reduce the impact and cost of staff turnover.

Employee Touchpoint benefits businesses in three areas. Firstly, by listening to employees when they first join an organization, it delivers valuable insight to improve entry and onboarding procedures, helping staff become settled and productive faster. Secondly, it reduces staff turnover by identifying early warning signs before employees leave, enabling remedial action to be taken quickly. Finally, it provides first hand insight into business processes, identifying trends and supporting faster, more informed decision making.

“In today’s hyper competitive markets retaining, developing and engaging with your people is crucial if businesses are going to thrive,” said Oliver Trabert, CTO, Questback. “Employee Touchpoint makes it easy to listen to staff at key parts of the journey, and quickly act on their feedback to improve retention, increase productivity and achieve organizational effectiveness. With Employee Touchpoint you can unlock the power of employee feedback and make better, more informed decisions that ensure you win the war for talent.”

Employee Touchpoint is built on Questback’s advanced feedback platform, enabling organizations to seamlessly integrate all forms of feedback, such as annual employee surveys and leadership assessments in a single, secure, cloud-based platform that puts feedback at the heart of every organization.

About Questback

Questback is a global leader in enterprise feedback management with more than 5000 customers world-wide using its solutions for gathering, analyzing and acting on business-critical information. Questback’s customers improve their financial results by improving customer and employee satisfaction and loyalty. Our customers, like Questback, believe that people and businesses need feedback to learn and grow, and Questback technology allows you to capture this wisdom from all your stakeholders including employees, customers and market research participants.

Questback is 70 per cent owned by the private equity company Reiten & Co and 30 per cent by current and former employees and other investors.

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