Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

THE CHALLENGE.

To help SWISS stand out from the crowd by achieving higher customer satisfaction levels.

THE SOLUTION.

We used our EFS Platform to engineer a unique online survey to replace SWISS’s existing customer service questionnaires. Our solution enables SWISS to design their questionnaires intelligently, capturing more relevant customer and flight details. The survey uses pictures as user guidance to ensure higher response and more efficient and accurate data. The survey is also optimized for many devices, including tablets and smartphones, making it simpler for business travelers to give their feedback while they’re abroad.

THE RESULT.

Because passengers’ responses are immediately available in digital format the airline has the opportunity to react to feedback straight away – so, if the customer has asked for SWISS to get in touch, they can do so within a very short time period. The open-ended comments have helped the company identify teething problems with new products and services and real time reporting means SWISS can respond to these issues without delay.

“The Customer Satisfaction Survey Program helps SWISS to make investments where they will have the biggest positive impact on Customer Experience.”

Samuel Rodenhausen, Manager Market Research, Swiss.

Want to see how Questback can work for your business? 
Contact us today for a consultation with our sales team.

questback business data integration

AUTOMATED ANALYTICS

Questback automated analytics empower you to understand what your data is telling you, better predict behaviors, stay ahead of the market & implement ROI-transforming follow-up.

Request Demo
questback surveys actionable insights

DATAHUB

Questback datahub and panels facilitate unparalleled connection and follow up with the people who matter the most to your business: your customers and employees.

Request Demo
questbacks actionable analytics

SOCIAL MEDIA

Sync surveys to social media, collect and structure unsolicited data, nurture leads and fans, and feed the right content to the right customer.

Request Demo
questback business data integration

DATA INTEGRATION

Exchange data seamlessly between your existing CRM, ERP and social media to get a complete 360 view of your customers and employees.

Request Demo
employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

SEE THE CASE STUDY
Ernst & Young
customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

SEE THE CASE STUDY
Swiss
customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using Questback, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

SEE THE CASE STUDY
Volvo
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using Questback to create more real-time satisfaction and more lifetime value.

SEE THE CASE STUDY
Nespresso
Browse case studies

Win the war for talent by giving your employees a voice

Questback Employee Touchpoint Splash

Unlock staff feedback to better engage, retain and develop your people using Employee Touchpoint

LEARN MORE

Welcome to Questback

Thousands of companies have signed up for Questback

Just fill out the form below and test drive our all-in-one feedback platform.

You most enable JavaScript to submit the form.


Subscribe to Questback

Insight for your inbox

Stay on Top of the Latest Tips, Trends and Best Practices — in Customer Insight, Employee Engagement & Market Research!

You most enable JavaScript to submit the form.


Get Pricing

Get the best price for your feedback solutions

See how your business can turn feedback into profit by using Questback. 

You most enable JavaScript to submit the form.


Select Language

LOGIN

Select your platform

To login please select your Questback platform