• CASE STUDIES
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employee feedback ernst and young case-study

Ernst & Young: Knowing employees

 

Using Questback Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

customer satisfaction swiss case study

Swiss: The continuous online survey

 

Using Questback, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

customer suvey volvo case study

Volvo: Test driving satisfaction

 

"Using Questback, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

customer satisfaction nespresso case study

Nespresso: Satisfying customers

 

Nespresso is using Questback to create more real-time satisfaction and more lifetime value.

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