5 Worst Customer Survey Questions
You send out customer surveys to get valuable feedback and insights.
You know the purpose of each survey, and keep the questions focused on that purpose.
You keep the surveys short out of respect for your customers’ time.
And you send those surveys out at all the right touchpoints to ensure your customer’s memory of their experience is as fresh as possible.
If you’re still not getting the results you’re after, you may be making one of these survey question mistakes.