Implementing Continuous Innovation Through Continuous Feedback
CAT: Data & Evaluation
Trying to capture wisdom and insight is not a new concept. From customer experience (existing in an ever-growing and overcrowded marketplace) to employee engagement (struggling within siloed and irrelevant business contexts), businesses have long attempted to capture, leverage and generate value from the insight of employees and customers. As soft data and the Internet of People continue to evolve, it is more apparent than ever that previous concepts around employee engagement and the customer experience need to be reimagined. It is this continual redefining process that generates continuous innovation and progress. Transformation is the new constant in business.