Why listening across the employee journey is vital to the bottom line
CAT: Employee Engagement
The world of work is changing fast. The relationship between organizations and skilled talent has shifted, with employees now in control. They are increasingly mobile, less loyal and more demanding of their employers. And, with barriers to switching jobs much lower, they can afford to be selective in who they work for. At the same time their skills, ideas and experience are ever-more central to business success in our increasingly competitive, knowledge-based economy. In fact, if you’re not already doing so, now is the time to start treating your employees more like your customers.