Company News | Press Release: Questback Launches New ESG Pulse to Manage Environmental, Social and Governance Risk

Published October 19, 2017

Armed with deeper insight into organizations’ risk profile, ESG Pulse enables organizations to manage and protect their reputation, drive loyalty and improve business performance.

New York City, New York – October 19, 2017 Questback, the global leader in enterprise feedback management, today announced the release of its new product, ESG Pulse. The new offering from Questback enables organizations to embed environmental, social and governance (ESG) risk management and compliance throughout the organization, overcoming the common challenges and risks associated with ESG factors.

Questback ESG Pulse - Managing Environmental, Social and Governance RiskESG Pulse provides organizations real-time insight into their ESG risk through empowering staff and leveraging critical frontline data on the operational realities of the business. With a deepened understanding and insight into their ESG risk, organizations are able to reduce their exposure, increase operational and financial performance and protect their reputation and business.

In the wake of high-profile scandals and escalating consumer and regulatory scrutiny, managing nonfinancial disclosures, such as environmental, social and governance factors, is imperative for organizations. “We strongly believe that, now and in the future, winning companies will be the ones who are able to measure, track and follow-up the opportunities and risks of ESG,” states Narve Reiten, Founding Partner of Reiten & Co, a private equity and venture capital company. “Over the past years, it has been proven that companies with top performance on ESG factors adds alpha to company value and are subject to premium valuations in the market.”

Gain insight. Manage risk. Drive business performance.

Investors are paying greater attention to nonfinancial disclosures such as ESG factors. Yet, getting a real-time, comprehensive and complete understanding of ESG risks remains a challenge. “It’s about getting the right data to make the right decisions. Transactional data doesn’t paint a complete picture,” states Questback CEO Frank Møllerop. “To effectively manage their ESG risks, organizations need to tap into the insight of those closest to their operations – their people. They need to identify and understand why the risks exist in the first place, and then they need to close the gap between strategy and execution to drive tangible results.”

Delivering the complete picture, Questback ESG Pulse provides invaluable insight into the operational realities of organizations in authentic, transparent and tangible methods. It not only protects organizations’ business and reputation but drives loyalty and boosts performance. As Reiten states, “ESG Pulse provides us with unique insight into material factors that are important for value creation and profitable operations in our portfolio companies.”

To learn more about Questback ESG Pulse, visit


Questback is a complete feedback system that helps companies transform customer, employee and market research programs. Used by thousands of companies, including one-third of the Forbes list, Questback is the smarter, faster way to manage feedback. Get the software, services and human support you need to manage customer, employee and market feedback – all in one place. People matter. Get their insight.

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