Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions.

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet 

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MARKET LEADERS

How we help you get ahead

QuestBack delivers professional survey software as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer service, sales, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and optimize it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

Our knowledgeable advisers will help you do-it-yourself or provide full managed services. We listen, we understand, we collaborate with you - to ensure you get results. To discuss your unique business opportunities mail us at support@questback.com. Or, call +27 21 558 7401

OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. We will never take their trust – or yours – for granted.

  • IKEA

    IKEA

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

NEWS & RESOURCES

Information is valuable...but insight is priceless

Our feed

15.-How-Scoring-model-makes-or-breaks-insight

Want Better Customer Insight? Understand These 3 Scoring Models

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11.-Why-CX-Starts-With-EE-Idea-Wasn’t-New

How To Deliver Exceptional Customer Experience Through Smarter Employee Engagement

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13.-Why-standar-employee-engagement-models-fail

4 Ways To Improve Your Employee Engagement Model

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1.-Surprising-Secrets-Lurking-in-Your-Customer-Data

How To Get More Insight From Your Customer Data

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9.-How-to-Use-360-Feedback-to-Build-Smarter-Happier-Teams

​How to Use 360 Degree Feedback to Create Smarter, Happier Teams

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18.-Customer-experience-3-ways-to-start-measuring-it-better-now

Customer Experience: 3 Ways to Start Measuring It Better Now

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17.-Why-Your-Customer-Brain-Wants

​Why Your Customer’s Brain Wants You to Measure Experience As It Happens

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16.-How-to-build-the-perfect-onlince-community-for-market-research

​How to Build the Perfect Online Community for Market Research

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Survey Hacks: ​Are You Getting the Right Answers to All the Wrong Questions?

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Philosophers on Data Management

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