Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions.

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet 

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MARKET LEADERS

How we help you get ahead

QuestBack delivers professional survey software as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer service, sales, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and optimize it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. We will never take their trust – or yours – for granted.

  • IKEA

    IKEA

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

NEWS & RESOURCES

Information is valuable...but insight is priceless

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​12 simple yes/no questions to ask before sending out your survey

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5 reasons to unify customer, employee and market feedback

Information is what drives modern organisations. Knowing what your customers, employees and the wider market thinks about your company is therefore vital to increasing revenues, loyalty and profitability. 

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Breakfast Seminar: Putting Insight at the Heart of Your Business – Gaining Control and Reducing Complexity

30th April 2014, 8.30am-10.30am, Royal Exchange Grand Café, Bank, London

Customer insight has never been more important to businesses. Social media, ever more demanding consumers, and globalisation make it imperative that brands collect, analyse and act quickly on customer, competitor and market insight.

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The art of loving negative feedback

Customer surveys and employee reviews can be intimidating for many managers, giving the feeling that they are being tested.

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Bye-bye static reports. Dashboards are real-time and visually amazing. Get the datasheet.

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4 top tips for better employee evaluation

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Leadership is changing. Read our 360 report, and keep up!

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Better customer experience management

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See how your business can turn feedback into profit by using QuestBack.

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