Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions.

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet 

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MARKET LEADERS

How we help you get ahead

QuestBack delivers professional survey software as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer service, sales, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and optimize it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

Our knowledgeable advisers will help you do-it-yourself or provide full managed services. We listen, we understand, we collaborate with you - to ensure you get results. To discuss your unique business opportunities mail us at support@questback.com. Or, call +27 21 558 7401

OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. We will never take their trust – or yours – for granted.

  • IKEA

    IKEA

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

NEWS & RESOURCES

Information is valuable...but insight is priceless

Our feed

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Social Customers: Is Your Brand Surviving or Thriving?

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Philosophers on Data Management

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​One big mistake that companies often make when it comes to employee satisfaction

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​How Much Data is Enough?

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5 ​Clever Ways to Increase Your Net Promoter Score

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​A ‘Both-Sides-Of-The-Brain’ Methodologist Makes Some Important Points About The Power Of Customer Panels

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Survey Hacks: A Cheat Sheet for Creating Online Surveys that Work

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​The 10 Commandments of Customer Experience

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​12 simple yes/no questions to ask before sending out your survey

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5 reasons to unify customer, employee and market feedback

Information drives modern organisations. A genuine knowledge of customer, employee and market experience is vital to profitability. 

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See how your business can turn feedback into profit by using QuestBack.

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