Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions."

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet 

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MARKET LEADERS

How we help you get ahead

QuestBack delivers professional 'mobile-first' survey tools as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer loyalty, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organise to optimize it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

Our knowledgeable advisers (the people below) will help you do-it-yourself or provide full managed services. We listen, we understand, we collaborate with you - to ensure you get results. To discuss your unique business needs just send us a mail. Or call +44 207 403 3900

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ALEX OSBALDESTON

MARKET INSIGHT

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MICHAEL COURTIER

EMPLOYEE RESEARCH & EMPLOYEE ENGAGEMENT

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AMER LOTAY

NPS & CUSTOMER SATISFACTION

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ANNE-KRISTINE KAVLI

DESCRIPTIVE ANALYTICS

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CHRIS MYERS

ONLINE FEEDBACK COMMUNITIES

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KIARASH MAHDAVI

DASHBOARDS & REPORTING

swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test-drive request to making the final sale."

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Volvo
nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and greater lifetime value.

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Nespresso
warner

CASE STUDIES

Warner music: The customer community

Warner Music Group is using QuestBack to analyse the opinions of thousands of engaged customers.

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Warner
ernst-and-young-case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
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OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. We will never take their trust – or yours – for granted.

  • IKEA

    IKEA

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

NEWS & RESOURCES

Information is valuable...but insight is priceless

Our feed

People in motion

​Customer Experience KPIs: Which is the Best for Your Organisation?

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​Anonymity Versus Confidentiality: Which to Use When

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Broken-lightbulb

​Why Fragmented Insight Cripples Your Business — And How to Cure the Problem

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Analysing Data

​Are You Getting the Right Answers to All the Wrong Questions?

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blog-uk-scoring

How Your Choice of Scoring Models Makes or Breaks Your Insight

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Service-Profil-Chain

Why Customer Experience Starts With Employee Engagement (And How to Improve Both)

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uk blog philosophers

8 Famous Philosophers’ Thoughts on Your Organisation’s Insight Programmes

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uk-blog-employee-engagement

Why Standard Employee Engagement Models Fail (And How to Do It Better)

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uk-blog-employee-360-feedback

​How to Use 360 Degree Feedback to Create Smarter, Happier Teams

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uk-blog-360-program-checklist

The Essential Checklist for Your 360 Degree Feedback Programs

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