Smarter, faster feedback

We use QuestBack to conduct smarter HR surveys and turn audience feedback into improved services and better business decisions."

Magne Bjella, Manager New Media 
The Norwegian National Opera and Ballet 

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MARKET LEADERS

How we help you get ahead

QuestBack delivers professional 'mobile-first' survey tools as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer loyalty, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and organise to optimize it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

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ALEX OSBALDESTON

MARKET INSIGHT

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MICHAEL COURTIER

EMPLOYEE RESEARCH & EMPLOYEE ENGAGEMENT

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AMER LOTAY

NPS & CUSTOMER SATISFACTION

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ANNE-KRISTINE KAVLI

DESCRIPTIVE ANALYTICS

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CHRIS MYERS

ONLINE FEEDBACK COMMUNITIES

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KIARASH MAHDAVI

DASHBOARDS & REPORTING

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CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test-drive request to making the final sale."

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Volvo
nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and greater lifetime value.

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Nespresso
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CASE STUDIES

Warner music: The customer community

Warner Music Group is using QuestBack to analyse the opinions of thousands of engaged customers.

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Warner
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CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
general mills case study

CASE STUDIES

General Mills: Reaching the influencers

Using QuestBack General Mills creates more launch buzz, greater demand and better shelf positioning.

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General Mills
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OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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MARKET LEADERS

Trusted by leading companies

We work with some of the biggest brands in the world as well as thousands of smaller companies. We will never take their trust – or yours – for granted.

  • IKEA

    IKEA

  • NINTENDO

    NINTENDO

  • PEUGEOT

    PEUGEOT

  • PFIZER

    PFIZER

  • SAS

    SAS

  • UNIVERSAL

    UNIVERSAL

NEWS & RESOURCES

Information is valuable...but insight is priceless

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​12 simple yes/no questions to ask before sending out your survey

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5 reasons to unify customer, employee and market feedback

Information is what drives modern organisations. Knowing what your customers, employees and the wider market thinks about your company is therefore vital to increasing revenues, loyalty and profitability. 

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Breakfast Seminar: Putting Insight at the Heart of Your Business – Gaining Control and Reducing Complexity

30th April 2014, 8.30am-10.30am, Royal Exchange Grand Café, Bank, London

Customer insight has never been more important to businesses. Social media, ever more demanding consumers, and globalisation make it imperative that brands collect, analyse and act quickly on customer, competitor and market insight.

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The art of loving negative feedback

Customer surveys and employee reviews can be intimidating for many managers, giving the feeling that they are being tested.

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Bye-bye static reports. Dashboards are real-time and visually amazing. Get the datasheet.

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4 top tips for better employee evaluation

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Leadership is changing. Read our 360 report, and keep up!

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Better customer experience management

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