The software to success.

From DIY surveys, to a full service enterprise solution, QuestBack software is transforming the way businesses do feedback.

Customer & employee surveys – light years ahead.

QuestBack online, mobile and social surveys give you all the tools you need to improve your businesses' processes and relationships and unlock your competitive advantage. an advanced web application that can be operated from anywhere with any commercially available browser. Features include intuitive design, social media integration, mobile optimized layouts, advanced reporting, role management and push notifications for meaningful follow-up - everything you need to get more advantage from your feedback.

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Social insight – expanded conversations.

Social Insight Connect is QuestBack’s solution for brand controlling and brand development across the social web. Similar to an exclusive brand fan club, it allows a brand’s fans to be part of an exclusive community. The tried and tested feedback and interaction functionalities of EFS allow users to organize life in this community in such a way as to yield insights into the thoughts, ideas, and emotions of the fans. According to different needs, the community may be connected to the social web in different ways. The community platform can be completely embedded in the Facebook environment of the fans via a Facebook app.

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Feedback Communities – market research for pros

The QuestBack community panel represents a vital solution for marketing, market research, and product development decisions. Our unique community package includes search and recruitment features, profile management, forums and chats, survey design, branding, real-time stats and more.

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Data Hub Panels - managing market research

The social data hub is the workhorse of our enterprise system. It combines a powerful panel administration with a content management system for designing portal websites and communities. Manage critical customer data, buying trends, registration, forms for contact e-mails and incentive schemes with this world-class panel management software.

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DataVoyager – dashboards and analytics combined

DataVoyager 2.0 (DV2) is a reporting tool designed for enterprise processes, providing easy access to insights based on real-time multi-touchpoint feedback. DataVoyager 2.0 integrates specific survey feedback with data from existing CRM systems, supplementing the analytical possibilities and distributing more meaningful and up-to-date results (e.g. Key Performance Indicators). DataVoyager 2.0 Dashboards are cost-effective, automatable and suitable for both beginners and power users. And like all QuestBack analytic tools, the results can be accessed through tablets or smartphones.

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Reporting+ - powerful visualization of your data

Reporting+ is an easy-to-use, powerful table and chart generator. Endlessly flexible it allows the creation of complex reports with evaluation tables and charts. The intuitive usability comes from a contemporary interface, up-to-date Web 2.0 technology and Drag & Drop functionality. With EFS Reporting+, you can create individual ad-hoc reports at any time, and as the complete interface is designed as an editor, you can design your report to your brand's look and feel before you export it.

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employee feedback ernst and young case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
customer satisfaction swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
customer feedback general mills case study

CASE STUDIES

General Mills: Reaching the influencers

Using QuestBack General Mills creates more launch buzz, more demand and better shelf positioning.

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General Mills
customer suvey volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test drive request to making the final sale."

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Volvo
customer survey warner case study

CASE STUDIES

Warner music: The customer community

Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers.

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Warner
customer satisfaction nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.

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Nespresso
events feedback microsoft case study

CASE STUDIES

Microsoft: Evaluating events

Using QuestBack Microsoft collected and implemented participant feedback gaining more valuable insight from company events.

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Microsoft
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