Forrester’s Customer Experience Index shows that 2012 was a weak year for most companies. Consumers rated 61% of the brands they do business with as OK, very poor, or poor. But the story was very different for some firms.
Understand. Engage. Deliver: Earning Customers for Life | The Gartner Customer Strategies & Technologies summit will provide both IT and Business professionals with the insight and inspiration they need to address these challenges and more.
Discover the secret sauce to deliver an impactful customer experience in banking.
The Market Research Technology Event is now: The Future of Consumer Intelligence. Come and see us in San Fransisco!
Come and see us at the Total Customer Experience Leaders Summit in Boston. A CALL TO ACTION for all leaders charged with and committed to strengthening and advancing an organization with a sound strategic customer plan.
Brand marketers once relied on focus groups and other qualitiative research methods to gather customer insights about their brand’s health. Today's savvy marketers are tapping into their base of brand advocates residing in their Facebook communities.
There are more than 1 billion smartphones in use around the world. By 2014 mobile internet access will take over desktop access.
Customers now drive your business decisions. They are taking the reins on what they expect from their experiences with you at anytime, anywhere. Ensure your organization is strategically aligned to deliver on your customers’ needs.
The event takes place on Wednesday, November 14, 2012 - Thursday, November 15, 2012, Los Angeles, CA. Come and see us - our booth number is: 216.
The event takes place on 12 – 14th November, BOCA RATON, FL, USA
With over 140 exhibitors from 17 countries, Research & Results is the largest market research trade show in the world.
Instill your organisational objectives and use the right engagement tools to raise employee engagement, output and revenue. Update for managers, HR professionals and engagement specialists.