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Solution Sheet

Solution Sheet: EFS Leadership 360

Company success depends largely on the performance of senior management. One of HR Management‘s most important tasks is to support and develop leadership.

TRAINING, VOICE OF EMPLOYEE

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Case Study

Case Study: Telenor

The main focus of QuestBack usage in Telenor is measurement of customer satisfaction. Telenor monitors satisfaction levels related to e-mail and telephone support by asking each customer about their experience through QuestBack.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Customer Satisfaction Survey

A great customer relationship is built on mutual understanding, and the only way to truly understand your customers is by entering into dialogue with them. Find out what they expect from you and how you can exceed those expectations. Make sure to let them know that you care. Your ambassadors are your heroes!

MARKET RESEARCH, VOICE OF CUSTOMER

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Case Study

Case Study: Tech Data

The main focus of QuestBack usage in Tech Data is within the Human Resources Department. Tech Data focuses on strengthening their relationship with their employees by conducting employee satisfaction surveys, training evaluations and employee exit surveys. In order for Tech Data to succeed in a competitive market, the focus on satisfied employees is a key factor.

TRAINING, VOICE OF EMPLOYEE

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White Paper

Whitepaper: Developing Winning Concepts For The Experience Economy

Consumers still crave products but they also want the opportunity to have satisfying experiences with brands that leave lasting impressions and the desire to repurchase. The buying process is now more social, collaborative, and interactive. Learn how to put yourself in the customer’s shoes and develop winning concepts for the experience economy.

MARKET RESEARCH, VOICE OF CUSTOMER

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Case Study

Case Study: Viessmann

A heating system manufacturer, Viessmann, put product development in the hands of an important customer segment: installers. By recruiting a panel of installers to join an online community of experts, Viessmann has been able to get feedback across the development cycle to create market-driven products.

COMMUNITY, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: EFS Employee

The usefulness of employee surveys is undisputed. No other method provides such valuable insight into the inner workings of an organization: inside the hearts and minds of employees, right where the productivity of many companies is determined.

VOICE OF EMPLOYEE

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Case Study

Case Study: Microsoft

Microsoft uses QuestBack to gather, analyze and manage feedback from participants of Microsoft’s regular events and seminars. By sending an online survey, Microsoft can unlock the power of their participants` opinions. QuestBack`s unique follow-up functionality enables Microsoft to take immediate action and adapt their event planning accordingly.

TRAINING, VOICE OF CUSTOMER

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Brochure

Brochure: New QuestBack Enterprise Feedback Suite 9.0

With more than 10,000 users and over 3 billion questionnaire pages delivered, the Enterprise Feedback Suite is one of the most widely used feedback platforms worldwide. The software is fully web-based and any standard Internet browser can be utilized to access the interface. Enterprise Feedback Suite 9.0 features are geared to new requirements in the fields of: social, mobile, and data integration.

EFM TRENDS

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Solution Sheet

Solution Sheet: Lead Generation

The most important part of sales and marketing is closing the sale. The second most-important part is qualified leads; i.e. interested parties on whom sales-relevant information has been collected. QuestBack Lead Generation facilitates more and better leads. Improve your success rate by taking an intelligent approach to learning more about your sales prospects.

MARKET RESEARCH

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Solution Sheet

Solution Sheet: Employee Turnover / Exit Evaluation

Using QuestBack Turnover/Exit Evaluation helps you to prevent turnover and retain your employees. This event-triggered feedback will help you to get the real picture of why employees leave, identify employees at risk, improve your employees’ experience and support damage control efforts in order to maintain an effective and motivated organization.

VOICE OF EMPLOYEE

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Case Study

Case Study: AIFS

Since the introduction of QuestBack, AIFS has carried out the identification of its ambassadors with the help of surveys, and they are specifically approached via the system. Mike DiMauro, Senior VP Marketing, AIFS, emphasizes: “The activities that have been directly enabled and facilitated by our use of QuestBack, have largely driven our growth this year.”

TRAINING, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Employee Satisfaction Survey

The classic Employee Satisfaction Survey is definitely not out of date and is together with other measurement activities an important tool to regularly measure your employees’ loyalty and motivation. Make sure to take the feedback seriously and report back to your employees about measures taken and improvements made based on their feedback.

VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Mobile App Insight

Although app store statistics furnish information on the type and number of sales, they lack important insights into target groups, range of influence, interaction opportunities and sales potential.

MOBILE

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Solution Sheet

Solution Sheet: New Employee / Entry Evaluation

Once a new employee has started it is every employer’s wish that they become operative quickly. To make sure that they get the best possible start to a hopefully mutually beneficial career at you company, the QuestBack New Employee/Entry Evaluation will help you gather feedback regarding the quality of your induction programs, initial training, welcome routines and other success factors.

VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Internal Service Evaluation

Internal services are all about providing employees with the necessary tools and services to make their work day run smoothly. By using QuestBack Internal Service Evaluation, you can professionalize your internal services and make sure that you allocate your resources according to expectations and operational needs.

VOICE OF EMPLOYEE

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Case Study

Case Study: Bayer

Bayer Business Services GmbH is employing a newly developed 360° feedback procedure for managers as a tool for human resources development. The technical realization of the online platform was implemented with QuestBack EFS Leadership solution.

VOICE OF EMPLOYEE

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White Paper

Whitepaper: The Path To Purchase

The digital age has effectively transformed the modern “path to purchase” into a dynamic place with multiple, consumer touch points. This paper will explore the complexities of the path to purchase today, the increasing importance of understanding the voice of the customer and the role of customer experience management platforms in engagement and loyalty programs.

COMMUNITY, MARKET RESEARCH, VOICE OF CUSTOMER, VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Campaign Evaluation

With limited marketing resources you always want to make sure that you maximize the ROI from you campaigns. With QuestBack Campaign Evaluation you can exchange the guesswork with knowledge to choose your channel mix and fine tune your campaigns for maximum outcome.

MARKET RESEARCH, SOCIAL MEDIA

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Solution Sheet

Solution Sheet: Social Insight

Online panels are huge sources of knowledge. Yet market researchers are finding it ever more difficult to carry out survey projects. Survey response rates are decreasing and it is more difficult to recruit subjects, even though the web is hardly lacking for people willing to facilitate information. Facebook alone has over 800 million members worldwide who log on daily for an average of 45 minutes.

MARKET RESEARCH, SOCIAL MEDIA

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Solution Sheet

Solution Sheet: Website Evaluation

For many companies their website is their main window display, so making sure that you keep track of your most important KPIs here is crucial. With QuestBack Website Evaluation you can obtain information about how visitors experience your website: Why are they there? Do they find what they are looking for? And why did or didn’t they decide to make further contact?

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Solution Sheet

Solution Sheet: Training Effectiveness Measurement

How often haven‘t we all been in the situation that we have attended a training or breakfast seminar and returned really inspired and with new knowledge? But often it seems a lot more difficult to implement this new knowledge into our daily work than we think. With QuestBack Training Effectiveness Measurement you can follow up your participants and measure to what extent they have been able to implement their new knowledge.

TRAINING

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Solution Sheet

Solution Sheet: Lost Prospect Review

It can be very useful when sales efforts fail, provided that the right conclusions are drawn. There are very few situations that provide more valuable feedback than the evaluation of fruitless marketing activities. How did it happen? What can be improved? The QuestBack Non-buyer Check sheds light on the reasons. Objective, fair and constructive.

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Case Study

Case Study: Warner Music Group

Warner Music takes this motto to heart: know your customers. Together with QuestBack, the company built up a music community of more than 10,000 customers who share their opinions and observations and make statements on their buying behavior.

COMMUNITY, VOICE OF CUSTOMER

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Case Study

Case Study: Volvo

"By using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process - from the initial test-drive request to making the final sale." says Markus Lundstrom, CRM Manager, Volvo Cars Sweden.

VOICE OF CUSTOMER

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White Paper

Whitepaper: Listen To Your Customer

Learn about how you can measure and control the customer experience. Today it is not just about the dialogue between companies and customers, but increasingly consumers are consciously seeking out public debate on social platforms on the Web. Here they gather information, swap stories and share their enthusiasm or disappointment regarding their experiences. In other words: customers are expressing their opinions and companies that don’t listen will experience consequences.

COMMUNITY, MARKET RESEARCH, VOICE OF CUSTOMER

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Case Study

Case Study IP Deutschland

By integrating questionnaires into mobile apps, IP Deutschland discovers who the app users are and learns about their behavior. The surveys also measure the effectiveness of mobile advertising campaigns. These insights are given to those placing ads and are also used to optimize the design of campaigns.

EFM TRENDS, MOBILE

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Solution Sheet

Solution Sheet: Competence Mapping

To make the organization run as a well-oiled machinery you need to make sure that you make the most of your resources. Are you using the right people for the right tasks? Do you have complete overview over your employees’ competencies? QuestBack Competence Mapping can help you in getting that overview and learn where potential changes can make a big difference.

TRAINING, VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Exit / Win-Back Evaluation

It is much more expensive to win over a new customer than to keep an existing one. For that reason alone it is worth fighting for any customer who has defected, or is in the process of doing so. QuestBack Customer Recovery provides you with support. You will find out why your customers are walking away. And you will have the chance to win back lost customers. In other words, you can only win.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Sales Meeting Evaluation

One of the most important measures for greater sales success is analyzing sales appointments. The cornerstone of any reliable analysis is the honest and unbiased opinion of potential buyers. QuestBack Sales Check directly asks your prospects for their opinion and thus enables meaningful, fair and efficient sales management.

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Solution Sheet

Solution Sheet: Online Panel

There is a valuable resource that is carelessly neglected by many companies - the ideas and experiences of their customers. No company can afford to pass up on this trove of knowledge for long.

MARKET RESEARCH, VOICE OF CUSTOMER

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Case Study

Case Study: Ernst & Young

QuestBack is used for a variety of human resource purposes at Ernst & Young in Norway. One of the main applications is the Company’s Human Capital Index that is conducted every six months. Other uses include evaluation of courses and events, voting related to board membership, feedback on employment processes and regular monitoring of employee opinion.

VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Expectations / Pre-knowledge Mapping

With QuestBack Expectations/Pre-knowledge mapping you can make sure to align your course content with the participants‘ competence level, as well as managing their expectations. By making sure that the course and the participants are a great match, you are building the foundation for a successful learning experience.

TRAINING

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Solution Sheet

Solution Sheet: Purchase Decision Support

Large or small, a purchase can be an important, and lengthy, process. Needs must be mapped, options evaluated, vendors selected, and prices negotiated. To ensure that the right purchase decisions are made QuestBack‘s solution for Purchase Decision Support can help you in the decision process and build ownership to the decision.

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Case Study

Case Study: Hilti

Since 2010 Hilti collects the immediate feedback of every single customer after being in contact with him, be it the contact over an Account Manager, the hotline or the repair service. This online survey is based on the QuestBack Enterprise Feedback Platform.

MOBILE, VOICE OF CUSTOMER

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White Paper

Whitepaper: The Future Of Employee Research

There is a need for change in the role of HR consultancies in employee engagement research projects. Find out how changing the current employee engagement research model can increase effectiveness, provide cost savings and better insights.

VOICE OF EMPLOYEE

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Solution Sheet

Solution Sheet: Innovation Suggestion Box

Innovation should be encouraged and great ideas can emerge in any part of the organization. It is crucial to have a system in place, not only to capture the ideas, but also to structure, follow up and bring the ideas to life. With QuestBack‘s solution for Innovation/Suggestion Box this process will be brought to a new level.

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Solution Sheet

Solution Sheet: Internal Event Administration

A successful event is based on excellent planning. There are facilities to book, sign-ups to keep track of, speakers to follow up, and an agenda to refine. With QuestBack‘s solution for Event Administration you can make sure to keep track of all the necessary planning details and free time to perfect your event.

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Case Study

Case Study: Vision

To be able to represent the interests of its members, Vision relies on member surveys. Previously, these opinion polls have been performed by the call center which entailed several shortcomings. Vision has found in QuestBack a cost effective solution which made the opinion polls transparent and has therefore increased the commitment of union members.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Training Evaluation

A successful training is dependent on many factors; Were you able to match the agenda to the target group? Did the instructor do a good job in communicating the content? Did the facilities work well? To be able to constantly improve these factors, you need to ask the participants about their opinion. With QuestBack Training Evaluation you will be able to do this in a professional and efficient manner.

TRAINING

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Solution Sheet

Solution Sheet: Customer Panel / User Panel

Inviting your customers to join your development processes serves several purposes. First of all they will understand that you value their opinions and that your main priority is to develop excellent products that they really want and need. By opening for feedback earlier in the development process you will also be able to pick up on trends and drive the industry with innovative products.

COMMUNITY, MARKET RESEARCH, VOICE OF CUSTOMER, VOICE OF EMPLOYEE

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White Paper

Whitepaper: Tapping The Potential Of Facebook Fan Pages

In order to make sound decisions in relation to Facebook fan pages, marketing professionals require reliable data. Consequently it is essential to go beyond social media monitoring tools and interactively engage with Facebook fans, to reveal these insights.

COMMUNITY, SOCIAL MEDIA, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Online Survey

Whether market-research institutes, multinational organizations or universities throughout the world, over one thousand customers rely in their daily work on Online Survey from QuestBack, the standard for professional online survey software.

MARKET RESEARCH, SURVEY TIPS & TRICKS

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Case Study

Case Study: Swiss

Using QuestBack Enterprise Feedback Platform, SWISS runs a continuous online passenger survey, which models the complete travel experience chain at 15 customer touch points and includes data on airports of destination, aircraft types, routes, and travel class. In this way, the airline acquired an invaluable database for many operational and strategic business decisions.

MOBILE, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Product and Service Offering Evaluation

You already know that your customers know parts of your product offering – if not they wouldn’t be your customers. But do they have the complete overview? Do they know that you for example have the perfect add-on product for them - or an extra service that would make their life easier? With QuestBack’s solution, you can make sure that your customers are aware of your complete offering and discover valuable opportunities for upselling and add-on sales.

VOICE OF CUSTOMER

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White Paper

Whitepaper: Customer Experience in the Banking Sector

It is not the transaction that matters, but how the customer experiences it. Learn about the need for improved integration of customer experience feedback systems and how customer experience can provide competitive advantage in the banking sector.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Management Evaluation

A manager can really make or break a team, so it is important that your managers are regularly followed up to make sure that they have the right capabilities to motivate and guide their teams. The QuestBack Management Evaluation will allow the employees to give feedback on their leaders, as well as unveiling potential needs for training or personal development to improve leadership skills and performance.

TRAINING, VOICE OF EMPLOYEE

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Case Study

Case Study: GfK

GfK conduct surveys quickly and cost effectively through GfK Textile Circle, a specialized clothes and fashion online panel of over 7,000 households. Having expanded from purely paper-based data collection to paper and online, GfK Textile now offers a more agile and responsive service to the German clothing industry.

COMMUNITY, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Invitation Registration

The process of managing invitations and registrations can be tedious and time consuming, but is still very important for a successful training or event. With QuestBack Invitation and Registration you can make these routines both more efficient and accurate.

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Case Study

Case Study: Tomorrow Focus Media

TOMORROW FOCUS Media applied mobile research to better understand the people it was reaching through their iPhone applications and mobile Web. As such, they can provide advertisers with rich information about the audiences they are engaging, and the ability to target hard-to-reach profiles.

MOBILE, SOCIAL MEDIA, VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Meeting Planning Survey

To make sure that meetings are productive and not just a waste of time, you need to ensure that an agenda is in place, the participants are prepared, and that there is a common objective. Coordinating all of this can be a challenge, but with QuestBack Meeting Planning Survey you can easily collect the necessary information to organize a productive meeting.

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Case Study

Case Study: Nespresso

Nespresso monitors satisfaction levels by asking each customer about their experience through QuestBack. Nespresso’s Outbound Manager Northern Europe says that “with QuestBack we get a closer connection to our customers. We now know exactly what the customers expect from us!”

VOICE OF CUSTOMER

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Case Study

Case Study: IDG Media

IDG Business Media relies on EFS Survey to interact with readers and to gain insights for the further development of its product offering. In addition to regular reader surveys, IDG enables its advertising customers to achieve maximum return on their advertising investments.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: Recruitment Process Evaluation

We all know about the time and resources put into recruiting a new employee, so the least you should do is quality assure the process. Through using QuestBack’s solution for Recruitment Process Evaluation you can get the candidates’ view on the complete process. Not only can you use this information to improve your recruitment hit rate, but also to make sure to reinforce your company’s reputation as a professional and sought after employer.

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Solution Sheet

Solution Sheet: Online Community

Online Community turns the Internet into a stage for exploratory market research. Whether surveys, online focus groups, diary studies or forum discussions - Online Community offers all the tools and flexibility to implement every conceivable market research project online.

COMMUNITY, MARKET RESEARCH

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Case Study

Case Study: Bosch

With Social Insight Connect, Bosch Power Tools was able to answer a lot of open questions. It can now analyze its Facebook fans – thus designing new initiatives for current and future Bosch Power Tools customers.

MARKET RESEARCH, SOCIAL MEDIA

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Case Study

Case Study: PhoneResearch

PhoneResearch assists trade show organizers in conducting market research. The company places top priority on data security and therefore now uses a cloud-based solution featuring centralized data storage. This solution is based on the use of tablet PCs as the input device, the QuestBack Enterprise Feedback platform as the survey software, and secure QuestBack servers for hosting purposes.

VOICE OF CUSTOMER

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Solution Sheet

Solution Sheet: New Customer / Entry Evaluation

Winning over new customers is tantalizing. You have already learned a few things about them, but do you really already know what‘s important? New customer surveys are ideally suited to setting the course for success in new business relationships, right from the start.

VOICE OF CUSTOMER

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Case Study

Case Study: Daimler AG

Since deploying EFS Panel for internal customer satisfaction surveys, Daimler has reduced the time it takes to generate its first usable survey feedback from five months to just eight weeks after market launch. This gives Daimler an edge over the competition by enabling it to incorporate new ideas more quickly into its vehicles, plus it can correct faults far earlier, thus improving customer satisfaction.

VOICE OF CUSTOMER, VOICE OF EMPLOYEE

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