Success Stories
QuestBack has a wide selection of customers who are happy to share their experiences. Each of our customers tailors their use of QuestBack to suite their own needs. Different companies have different perspectives on what has been the most beneficial for them. If you don’t find a success story describing your particular industry or area of use, please contact us.
The Environment Agency
The Environmental Agency has been an avid QuestBack user for several years. The Agency was originally looking for a solution that could be used throughout their organization and that was more cost effective and easier to use than commissioning bespoke surveys and questionnaires.
Read more about this success story: The Environment Agency
Moore Stephens
Moore Stephens is a large accounting and consulting firm. Industry and service specialisation is at the heart of the practice, with a focus on insurance and financial services, shipping, transport and logistics, property and construction, the public sector, and international private clients and their global corporate interests.
Read more about this success story: Moore Stephens
SAS Ground Services
SGS originally decided to use QuestBack as a result of the high costs of hiring external consultants to conduct training courses for SGS employees. Sven Boye, Competence and Training Manager, was frustrated that the Company was using NOK 150 million per year (30,000 student days) on training and development, without having any real understanding of the return on investment they were gaining from the training.
Read more about this success story: SAS Ground Services
Telenor
The main focus of QuestBack usage in Telenor is measurement of customer satisfaction. Telenor monitors satisfaction levels related to e-mail and telephone service and support. The Company also uses QuestBack to actively measure employee satisfaction on a continuous basis.
Read more about this success story: Telenor
TANDBERG
Anna Carless, Marketing Communications Director for EMEA, explains that QuestBack was chosen primarily for its ease of use. In an ingenious way, QuestBack has made something that is often complex, feedback and follow up of stakeholders, into something that is extremely userfriendly. This means that the threshold for carrying out surveys in TANDBERG has become much lower. Constituents, whether they are TANDBERG’s own employees, or their customers, feel that they are being listened to and that real improvements are being made based on the feedback they have given.
Read more about this success story: TANDBERG
Ernst & Young
In Ernst & Young Norway, QuestBack is used for a variety of human resource purposes. One of the main applications is the Company’s Human Capital Index that is conducted every six months. Other uses include evaluation of courses and events, voting related to Board membership, feedback on employment processes and regular monitoring of employee opinion.
Read more about this success story: Ernst & Young