People Matter. Get Their Insight.

The person-focused online survey and insights platform

TRUSTED BY MANY OF THE WORLD’S BEST COMPANIES:

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MARKET LEADERS

How we help you get ahead

QuestBack delivers mobile-first surveys as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer satisfaction, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and optimize around it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services. We listen, we understand, we collaborate with you - to ensure you get results. To discuss your unique business opportunities send us an email john.mctrusty@questback.com. Or call +1 905 896 6946.

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CHRISTINE HESTNES

DIY SURVEYS & REPORTING ADVISOR

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CHRISTIAN KAMP

ENTERPRISE FEEDBACK

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MIA JEDBORD

MARKET INTELLIGENCE

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MICHAEL COURTIER

EMPLOYEE ENGAGEMENT

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TRUDE GUNLEIKSRUD

NPS & CUSTOMER SATISFACTION

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SAARA TAMMELIN

DASHBOARDS & SALES

swiss case study

CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test-drive request to making the final sale."

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Volvo
ernst-and-young-case-study

CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.

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Nespresso
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OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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NEWS & RESOURCES

Information is valuable...but insight is priceless

Our feed

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Social Media: How to learn more from your customers

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9 Tips That Will Take Your Market Research Online Community to the Next Level

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​How to Get More Value and Insight from Net Promoter® Score Surveys

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​The Biggest Problem with Your Data (And How MySight Solves It)

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​7 Reasons to Use Open-Ended Survey Questions (And 5 Reasons to Avoid Them)

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Continuous Employee Feedback – Lessons from Accenture and Team Sky

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Kim Kardashian's Market Research Mistake And 5 Things You Can Do Better

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How to Use 360° Employee Feedback to Transform Performance and Motivation

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Philosophers on Data Management

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How To Get Faster And More Actionable Insight From Your Employee Feedback

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Welcome to Questback

Thousands of companies have signed up for Questback

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