People Matter. Get Their Insight.

The person-focused online survey and insights platform

TRUSTED BY MANY OF THE WORLD’S BEST COMPANIES:

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MARKET LEADERS

How we help you get ahead

QuestBack delivers mobile-first surveys as well as full service feedback solutions enabling our clients to collect customer and employee insight – and convert it into loyalty, growth and profitability. Put simply, we give you the answers you need to get ahead.

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Collect data from all touchpoints.

Online, social and mobile survey and feedback tools to collect data from all touchpoints supporting customer satisfaction, HR, market research & more.

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Immediate 'event-driven' feedback.

Collect feedback within moments of an event for better response rates and heightened accuracy. Mix non-solicited data with survey, panel and community insight for a complete view of performance.

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Real-time reports & alerts.

Real-time reporting with action alerts and dashboards let you see what’s not working and change it. Or, see what is working, and optimize around it.

CUSTOMER SUPPORT

Customize your feedback platform. Receive expert support.

Our knowledgeable advisers (the folks below) will help you do-it-yourself or provide full managed services. We listen, we understand, we collaborate with you - to ensure you get results. To discuss your unique business opportunities send us an email john.mctrusty@questback.com. Or call +1 905 896 6946.

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CHRISTINE HESTNES

DIY SURVEYS & REPORTING ADVISOR

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CHRISTIAN KAMP

ENTERPRISE FEEDBACK

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MIA JEDBORD

MARKET INTELLIGENCE

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MICHAEL COURTIER

EMPLOYEE ENGAGEMENT

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TRUDE GUNLEIKSRUD

NPS & CUSTOMER SATISFACTION

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SAARA TAMMELIN

DASHBOARDS & SALES

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CASE STUDIES

Swiss: The continuous online survey

Using QuestBack, SWISS runs a continuous online passenger survey, monitoring customer experience at 15 touch points - and it's making a strategic difference.

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Swiss
volvo case study

CASE STUDIES

Volvo: Test driving satisfaction

"Using QuestBack, we are able to get a clearer view of the customers experience on the whole sales process from the initial test-drive request to making the final sale."

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Volvo
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CASE STUDIES

Ernst & Young: Knowing employees

Using QuestBack Ernst & Young gets valuable feedback on employment processes and regular monitoring of employee opinion - all year round.

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Ernst & Young
nespresso case study

CASE STUDIES

Nespresso: Satisfying customers

Nespresso is using QuestBack to create more real-time satisfaction and more lifetime value.

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Nespresso
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OUR PRODUCTS

Solutions for enterprise and small business

Whether you’re a small business or department within a large company looking for a DIY survey tool, or an enterprise that requires scalability and sophistication, we have the solution for you.

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NEWS & RESOURCES

Information is valuable...but insight is priceless

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Introducing Questback Essentials. Sophisticated Research Made Simple.

Essentials Platform Helps Companies Understand Customers and Employees Better, Faster and More Easily.

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Employee Engagement: 12 Warning Signs and 3 Winning Strategies

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The Value of People: How To Increase Your Human Capital

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If Your Customer Data is Boring, You’re Analyzing It Wrong

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​The 5 Market Research Blunders You Must Avoid

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How to Get the Most Value Out of Your Employee Training Feedback

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Checklist: How to Run a Great 360° Employee Feedback Program

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7 Signs You're About to Lose a Customer (And How to Recover)

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​How to make customer feedback work for your business

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3 Ways to Use Competitive Intelligence to Win Customers

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Do You Get Reliable Customer Feedback from Mystery Shoppers?

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Welcome to Questback

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